At Legacy Creationz, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward refund and return policy to make the process as easy as possible. Please review our policy below for details on how to return items and request a refund. This Website is managed by Jibin Jabbar

  1. Returns

1.1 Eligibility: To be eligible for a return, the item must meet the following criteria:

It must be in its original condition, unused, and with all original packaging and tags.
It must be returned within 7 days from the date of receipt. We offer 7 days Return.
1.2 Non-Returnable Items: Certain items are non-returnable, including but not limited to:

Custom or personalized products
Final sale items
Perishable goods
1.3 Return Process: To initiate a return, please follow these steps:

Contact our customer service team at designzlegacy@gmail.com to request a Return Merchandise Authorization (RMA) number.
Provide your order number, item(s) to be returned, and the reason for the return.
Once you receive an RMA number, carefully pack the item(s) in the original packaging and include a copy of your receipt or proof of purchase.
Ship the return to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to a defect or error on our part.

  1. Refunds

2.1 Refund Processing: Once we receive and inspect the returned item(s), we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. All Refunds will be credit to the original Payment method within 7-10 days.

2.2 Shipping Costs: Shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund amount.

2.3 Partial Refunds: If the returned item(s) is not in its original condition, is damaged, or missing parts, we may issue a partial refund or deny the refund request.

  1. Exchanges

3.1 Exchange Policy: At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item following the return process and place a new order for the desired item.

  1. Defective or Incorrect Items

4.1 Reporting Issues: If you receive a defective or incorrect item, please contact our customer service team at designzlegacy@gmail.com within [7] days of receipt to request a replacement or refund. Please provide your order number, a description of the issue, and any supporting photos.

  1. Order Cancellations

5.1 Cancellation Policy: You may request to cancel an order before it has been processed or shipped. To request a cancellation, contact us at designzlegacy@gmail.com as soon as possible. Once an order has been processed or shipped, it cannot be canceled, and you will need to follow our return process to return the item.

  1. Contact Us

If you have any questions about our Refund and Return Policy or need assistance with a return or refund, please contact us at:

Legacy Creationz
Email: designzlegacy@gmail.com